Contact Us

Your order will typically ship within 24hrs of the order being placed.

You can track your order by clicking the button labeled “view order” in your order confirmation email, or by going to “my account” on the website, and finding your order under the “orders”. If your order status will be shown there, and any delivery tracking options will be present. Regardless, we’ll always email you key updates about your order.

Feel free to contact us and we’ll be happy to look into it. If your order tracking shows the shipment has been lost, we’ll be happy to send you a new shipment free of charge!

Please contact us at info@shroomyz.com during the hours of 10:00AM to 10:00PM Monday to Sunday and we’ll be happy to resolve this for you.

Contact us right away at info@shroomyz.com. So long as you contact us before the shipment goes out we’ll be happy to change the address for you.

Contact us at and we’ll be happy to send you a replacement free of charge!

Contact us within 1h during store hours and we will gladly change your address. After that, it is likely your shipment has already been packaged and potentially in the hands of Canada Post.

You have 15 minutes after you place your order to cancel it, no questions asked. Otherwise, we strive to maintain 100% customer satisfaction - we will gladly refund any order with reasonable reasoning. Contact us at info@shroomyz.com during the hours of 10:00AM to 10:00PM Monday to Sunday to request your refund.